About the role
Mater Campus Services is hiring a Patient Accommodation Assistant. This is a permanent, part-time position, working 18 hours per week at our South Brisbane Campus.
The Patient Accommodation Assistant is responsible for ensuring excellent customer service, assisting with guest check-ins and check-outs, maintaining cleanliness, and supporting the overall operations of the accommodation facilities. This role involves housekeeping, interacting with guests, performing basic administrative support tasks, and assisting the management team in ensuring smooth day-to-day operations.
Salary range: $31.24 - $33.68 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits!
What you’ll be doing
- Greet guests upon arrival, check them in and provide room assignments.
- Handle routine guest inquiries in a professional and friendly manner.
- Process check-outs and provide necessary assistance with billing or payment issues.
- Ensure rooms are cleaned and prepared for incoming guests, meeting required standards, including restocking amenities and checking for maintenance issues.
- Answer phone calls and respond to emails or other inquiries as directed.
- Maintain accurate records of guest reservations, occupancy, and room status.
- Handle cash, process payments, and manage transactions for guests.
- Assist with maintaining security by monitoring guest activities and behaviour to ensure safety protocols are followed.
- Report any security concerns or maintenance issues promptly to management.
- Keep track of supplies and inventory for the accommodation, such as toiletries, cleaning materials, and linens.
- Assist in placing orders for replenishment when necessary.
About you
- Ability to interact clearly and professionally with guests, answer questions and resolve complaints
- Basic computer skills for data entry, email communication and managing tasks.
- Physically able to perform duties that require standing, walking, and occasionally lifting items
- Basic cash handling for managing payments using cash or credit.
- Experience in housekeeping or cleaning with an understanding of cleanliness and maintaining standards.
- Problem-solving to address issues that arise during a guest's stay, such as maintenance problems, unforeseen circumstances, or special requests.
- Multitasking skills to handle multiple tasks at once, such as checking in guests, managing room availability, and addressing maintenance needs.
Why join us?
Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education, fundraising & philanthropy and research — and it’s our people who make the difference.
We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
- Grow your career with access to industry-leading training and professional development through Mater Education
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
- Access a range of health and wellbeing services with a corporate discount on private health insurance
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
- Convenient, discounted on-site parking
- Enjoy great food with reduced prices at our campus cafés and coffee spots
- Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.
Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE
Applications close on Thursday the 6th of November 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW!
Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.
For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.
Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.
